@misc{tsai2020w7,
  title = {{Talk the Talk: How Human Conversational Agents Build Trust}},
  author = {Carroll, J. M. and Lee, S. and Tsai, C. H.},
  year = {2020},
  howpublished = {ACM CHI},
  url = {https://chunhuatsai.github.io/publications/#w7}
}